Return Registration Instruction
At Horze, we want to make returning items as easy and convenient as possible. Below you will find everything you need to know about our return process.
Our return policy
We offer you a voluntary return period of 30 days from the date of delivery. This gives you the flexibility to try out your purchase at home with complete peace of mind.
Condition of returned items
Please note that we can only accept items that are unused, undamaged, and in their original condition. For more details, please refer to our Terms & Conditions.
How to register and send your return
- Log in to your customer account.
- Open your order overview and select the order you wish to return.
- Register the items you would like to send back.
- After registering, you will receive an email with the return address..
- Pack your items securely and and return the parcel to the address provided.
Once your return has been registered, you will also receive further information on how to prepare and send your package correctly.
Important tips for your return
- Please always ask for a proof of posting with a tracking number when dropping off your parcel. Keep this receipt until your return has been fully processed.
- Returns are usually processed within 1–2 weeks after arriving at our warehouse. As soon as your return has been completed, we will notify you by a separate confirmation email.