For orders placed between November 25, 2024 and December 16, 2024, we are voluntarily extending our return period to 60 days.
If you are not satisfied with your product in any way, Horze gives you 30 days in which you may return your item. Please note, however, that Horze is unable to provide a refund for any items that appear to be soiled or damaged in any way. Change of free items or bonus products is not allowed. If returned you will not receive any monetary or material compensation for them.
RETURNS: You may return any item as long as the products are in the same condition and packaging in which they were sent out. You must cover the cost of return postage. You should allow 2-3 weeks for Horze to process your return and refund you accordingly.
Please note that some products cannot be refunded due to hygiene and safety regulations. Returned underwear will not be accepted unless the products are unopened in original packaging.
To send a return back to Horze:
1: Login with your order number and emailadress on horze.com/findorder, and register which items you want to return.
2. Pack the items you wish to return back into the box and write the following return address on the outside:
Horze International GmbH (RETURN)
Dwarsdiep 19
9521CH Nieuw Buinen
Netherlands
3. Drop the parcel off at your closest post office, You must cover the cost of the return yourself.
You will receive an email from Horze when the return has been processed.
The right to obtain a refund is valid where products have been found to be damaged, faulty or incomplete upon delivery. We reserve the rights for having minor differences in product colors and details. If you have any doubts regarding those details (also regarding embroidery orders), we advise you to contact our customer service before placing an order. Minor product detail differences and slight changes in colors do not justify a claim. Apply common sense.
The quality of the product in relation to the price that was paid will determine whether a worn out product is eligible for refund.
To obtain a refund, send your product to Horze together with a filled out returns form. It is important that you provide us with sufficient information about your reason for returning the product, how much you have paid for postage and if you would prefer compensation by a replacement or refund of your money. You will also be compensated for the return postage costs if the fault is on behalf of Horze.
You should allow 2-3 weeks for Horze to process your return and compensate you accordingly.
Please note that if a return parcel is lost when being sent back to Horze, you will only be compensated if you have the postal tracking code for the shipment.
If a product that is part of the 3 for 2 promotion gets returned, the promotion discount will not apply anymore. The price of the free product will be deducted from the refunded amount.
